DISQUS

HERB nEEDS TO GET RID OF THE GM AT TOYOTA OF BOSTON HE TREATS THE EMPLOYEES LIKE CRAP AND I ALS0 THINK HE IS THE MOST PREDJUDICED PERSON IN THIS WORLD HE THINKS HE IS THE GREATEST BUT I THINK HERB CAN DO A LOT BETTER THAN HIM

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ADAM

I WAS IN TOYOTA OF AUBURN LAST WEEKEND AND WALKED OUT. I WATCHED AN OLDER GENTLEMEN WITH THINING GRAY HAIR AND ABOUT SIX FEET TALL YELL AND SWEAR AT A SALES PERSON FOR LETTING THE CUSTOMER PARK THERE TRADE IN THE HANDICAP PARKING SPOT. KEEP IN MIND THIS CUSTOMER HAD A HANDICAP SIGN IN THE WONDOW. I GUESS THIS IS THE TYPE OF PLACE EVERYONE TALKED ABOUT.

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Mack

I am recently unemployed and had been considering the a career in the automobile business in sales. I have done alot of reasearch looking for jobs and chambers has a few openings so I thought I might apply.I stumbled upon this blog about herb chambers and was knocked back on my heels.
Whats it really like working for a HC company.
Which one is the best to work for. Can anyone recommend a reputable dealership I could contact..
I am over 50 years old with experince in acustomer service industry. Would that be a detriment?

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CodyRidley

Based on what I'm reading here - you could either go in and try to make a difference, or seek employment with another more reputable auto group.

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Shari

Mack,

Go to Dealer Rater.com and search out the Prime Motor Group...You will find that they are a truly reputable company that take customer and employee satisfaction to a a whole new level...I wish you luck in your search. The automotive industry is a rewarding and exciting industry and I have enjoyed it for over 20 years!

sdoran@primemotorgroup.com

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Jerry

5 months ago

This is a list of events that took place at The Danvers location over three years ago now, I had Googled dealership documention fee's for research and discovered this forum and could not resist to post this email which describes the list of events in detail. It seems to concur with the majority here and I am amazed that the general public supports the behavior by continueing to complain and ultimately to return with the misconception of saving a buck!!.

The following is the list of events as they occurred on the evening of September 27, 2005 at Herb Chambers Dodge in Danvers.

At approximately 6:15pm I was called upon by the General Sales Manager, William Lee to assist Matthew Fallows in the sale of a Dodge Ram pickup truck.
Shortly there after I would meet Robert Frost who would be the person attempting the purchase.

After meeting Mr. Frost I qualify his needs and there level of importance. Mr. Frost will share that he has interest in keeping the monies at where they are currently which is a payment of approximately $730.00. he would like to obtain this payment with little if any out of pocket cash and to include a remote starter like his current Ram pickup truck has, which he will be trading in and was part of his last purchase from Herb Chambers Dodge.
I will solicit from Mr. Frost a credit card which takes the vehicle off of the market and explain that I will present his offer to William Lee and work to gain approval. After arriving at the sales desk I begin to present the offer to William Lee and at the mention of to include a remote starter I begin to be critized by the Finance Director, Mr. Joseph Dipietro. Mr. Dipietro raises his voice to me to say that we do not include remote starters and that he has to buy it himself or he can't buy the truck. I respond in saying that I have never heard of such a thing which William Lee confirms and I continue to present the figures and seek approval. I give an attempt to sell the truck at $739.00 which is slightly higher than current and to not include the remote starter, the customer would decline leaving me the choice of not selling the truck or to include the remote starter. I once again converse with William Lee, suffer more abuse from Mr. Dipietro who is now calling me weak and telling me that I suck. Nevertheless William Lee agrees to accept the offer and to sell the Ram Truck. I share the results with Mr. Frost, congratulate him and proceed to my office to respond to a page for a telephone call.
Mr. Dipiero would follow to my office to ask if I had explained to the customer that he had agreed to a twelve thousand mile per year lease now knowing that his current lease contract was at fifteen thousand miles per year. Mr. Dipietro would further explain that a salesperson by the name of Simon sold this customer his current truck and made $4,000.00 in doing so and did NOT include a remote start. Mr. Dipietro would say again how much that I was weak and that I sucked. I leave my office to return to the area of the sales desk.
Once arriving back to the sales desk Mr. Dipietro accuses me of taking his brothers personal keys which had happened some two weeks ago, I try to explain to Mr. Dipietro that I did not take his brothers keys but that it was good to know where his brother had gotten the idea from because the lord knows Joshua his brother is not capable of thinking for himself. He now begins to call me a wise ass and to say that he will take me outside and bash my head off of the grill of a car. It is at this point that Mr. Joseph Dipietro jumps at me to push me backwards with both of his hand into my chest, he grabbed me by the throat with both of his hands and had to be restrained by Frank Dalton.
Once Mr. Dipietro is restrained I leave to go back to my office and gather my personal belongings where there stands at the fax machine Jim Klimas the General Manager. I explain to Mr. Klimas that I am going home to be asked why what's wrong? Joey just grabbed me by the throat because we included a remote starter to sell a truck. What? Jim would leave the office and I would proceed to gather what pictures of my family and other personal belongings that were kept in the office.
Leaving the showroom I notice that Jim Klimas coming out of Mr. Dipietro's office and has already finished his discussion with him.
I proceed to leave my place of employment where I have dedicated nearly seven years.

I arrive home at approximately 7:30pm explain to my wife what had taken place.
At approximately 9:15pm Mr. Dipietro calls my home to apologize for his actions and that he hopes that I will return to work and he also knew that I had not taken his brothers personal keys.
Mr. Dipietro would call again at near 10:00 pm to again explain that how sorry that he is and that we are suppose to be friends he is going to go to anger management classes and that I should golf the following day that he will not be attending, I insist that I will not be golfing.
Later that same evening Mr. Klimas call at approximately 10:30pm to question what had taken place and to explain that Joey Dipietro had been going through a hard time as it was the one year anniversary of his father's death, he would further explain that he was not making excuses that Mr. Dipietro was wrong in what he had done. Mr. Klimas would also explain that he believed that Joshua had hidden his own keys so that he could borrow a used Chrysler 300C. Mr. Klimas would also make an attempt to convince me golf the following morning now knowing that Joey Dipietro had said that he was going to anger management, Jim Klimas was ignorant to what anger management was and I would attempt to explain it to him. He was going to call Joey and that he would call me right back.
Mr. Klimas would call again at now nearly 11:30pm to discuss the Red Sox game and explain that he wishes that I would play golf in the morning. I further insist that I won't be playing golf tomorrow.
September 29, 2005 Mr. Klimas would call to wonder why that I was not at work.
September 30, 2005 William Lee would call to ask questions of vehicles inventoried and there status, he would ask what my situation was and would understand that if I did not return. He would also if there were would be anything that he could do for me tot hesitate.
On October 3, 2005 I submit that I am resigning the Used Car Manager position for Herb Chambers Dodge which I have held for nearly two years. From a company which I have dedicated nearly seven years and have succeeded in numerous management positions.
On October 6, 2005 I file a criminal complaint against Joseph Dipietro for physical assault and treats to do bodily harm. Scheduled to appear on November 2, 2005
On October 14, 2005 Mr. Dipietro would call both my home and cell phone numbers several times to eventually leave a message on my cell phone voice mail asking my intentions and my motive.
November 2, 2005 I have left Salem District Court where I have failed to meet the burden of proof, Mr. Dipietro sat proudly present with an attorney, a "witness", and signed affidavit's from four members of the sales staff, along with an affidavit from a Peabody police officer who was somewhere in the showroom and herd yelling but did not witness the physical assault.

Sincerely,
Jerry

People seldom use the word WAR when it comes to performing their profession. I can't emphasize to you enough, I feel although I may have lost battles over the years or turned the other cheek to not create a war.
I have described to you a list of events that did occur and although I left that courthouse today somewhat humiliated in my lack of preparation and knowledge of the proceedings. I am more embarrassed by the fact that I have spent so many years of my life working for a Company and spending so much personal time with people that would encourage such proceedings.

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scott

3 months ago

i bought a car from herb chambers cadillac in providence RI 2 years ago. i had electrical problems since. The car has been in their shop several times with no success. The last time in the shop approx 25 days, no success. But the car came back to me with a smashed up front end and real bad cover up job! I met with the general manager ( Larry Skinner ), and the service manager ( Dana Parenteau ) and there respose was " not our problem, take the car and sell it if you dont like it". I've since spoke with channel 7 on your side, Channel 10 eye witness team, R.I.DMV, and the attorney General with all possitive responses. I will be back in touch with results, Scott

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Brendan

3 months ago

Herb Chambers SUCKS! They are all slime balls at ALL of the dealerships.
Do yourselves a favor and go on dealerrater.com
Check out the dealer's rating before buying there.
I used to be a customer of Foreign Motors West in Natick, but as soon as Herb "I have too much plastic surgery and my ads suck" Chambers bought them out I never went back. I have since bought 2 cars from Prime Motor Group. I recommend you go to Prime Audi if you want an Audi. They are professional, courteous and just plain awesome.

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B Jaspon

5 months ago

I purchased a used BMW from Chambers. I had it in for service at another dealership and they noticed that the cluster tamper light was on. When they linked in to the computer system in the car they were able to determine that the car had 40,000 more miles than what was on the cluster and what Chambers told me it had.

The general manager of the Braintree store told me he was not going to do anything about the issue and corporate won't return my calls.

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Anonymous

I worked for the HC Companies for a number of years in several capacities. I must say that I like the interaction of dealing with the public, however my experience with the company is less than desireable. I beleive that Herb is an honorable man, however is not really trully aware of the actual goings on within his dealerships, or in many cases he turns a blind eye to what makes him money, I suppose this is what happens when one becomes a billionaire.
The dealership that I worked for did not drug test until after an employee was hired, and in many cases if they failed they were allowed to re test until they passed. They were supposed to conduct background checks and driving records, however about 50% or more had either no driving license or a felony record or both, this was routinely overlooked. Employees that were fired for drug test failures were rehired, employees fired for forging customer signitures on legal documents were rehired. Employees were routinely harrassed and verbally degraded by both managers and co workers, and this sort of behavior was commonly allowed. The working hours were ungodly and employees had no life whatsoever, if you wprked there that was to be your life, and if it was not you are blackballed......so sad but so true and so happy to be out of there. Herb or Jim if you read this please take a long hard look at your operations especially your GM's I won't say which onesm just look long and hard

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Mr. Morris

I've been out of the Herb Chambers Toyota location working in the BDC for about six months now. I have my life back and it feels good. In my new position I get off work at 4:30 and have my evenings to devote to my personal life and my weekends. The pain and anxiety of being there is gone. It's like being delivered from evil. Looking back the worst part about being there was having to work with this die-hard HC devotee named CK. He really knew how to get over in that culture. He was a total phony. He looked upon the customers as a commodity. He lied to get them into the showroom. Treated the rest of us in the department like we were a virus and only thought of himself. The ironic part was he was ripping off the company too. We got paid for bringing people in. Not much by the way. I don't know how much he made but they gave me $400 a week, $5.00 when the came in, and an extra $10.00 if they bought a car. I'm black and CK is white. I was floored when this black guy working at Honda told me he only made $300 a week. What CK would do every day was steal as his own walk in customers. No one questioned him. He tried to steal one of mine which is how I found out about it.. Between the time the lady first came in and when she purchased, she'd gotten married and had a name change. Not knowing she was really my customer, CK tried to steal her from me and I caught him. They didn't do anything about it. I'm a competitive person but I like a level playing field. I could never do better than CK because I refused to cheat and lie. They loved him like he was the second coming of Christ. Once when I honestly reported the reaction of a customer after following up, they wouldn't let me do it anymore. The sales manager accused me of trying to make his salesmen look like a bunch of idiots. He zeroed in on me like an heat seeking missile after that to the point where every day took one more piece out of my pride. Eventually, one day when he was going to drop the boom on me for the umpteenth time, I literally ran out of the side door and never went back there. Now I bump into a lot of the people I trained with on the street and none of them are there anymore. Like me they are happily out of that rat's nest. The only good thing I can say about working there is that my supervisor, Brian Jung, was one of the nicest people I've ever met and worked for. A real professional and a gentleman. I'm sure one day he'll come to his senses and find a position where he can make as much as he does there without having to sell his soul. CK will probably never leave. He's got his racket so fine tuned that he probably can't make an honest living anymore. One day I went into the lunch room to find one of the salesman crying. He was so hurt that he couldn't go to church because he had to work every Sunday. He was a nice guy too. I felt so bad for him we prayed together right there. I wanted to comfort him. Some of these guys have families and can't just run out the door like I did. They're the ones I feel most sorry for. Like another salesman who told me his wife calls HC "prison time". His job there separated them to often. He couldn't wait to be "released". The real shame is it doesn't have to be like that. I survived.

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Anonymous

I will make this short annnnnd well not so sweet. Herb Chambers is all about money, always has been always will be. But to his defense he is the president of a corporation and the main function of a corporation is to generate revenue. But now and them these COE's and V.P.'s lose sight of who got them to where they are, we the customers did. Herb not only has lost sight, he is friggin blind, he has no regard for people whatsoever, consumers, employees, competitors he will do what he can to win his little game of fame and fortune. He makes himself appear to be such a wonderful person but the fact is his employees have no life and we the customers suffer from their poor attitudes due to the burnout factor. I have to laugh when I see the Chambers stores open on EVERY holiday except Christmas and Thanksgiving, oh wait they were closed on the fourth of July as well gee what a great guy...lol. I must admit I do not know the man personally and I am sure that he is a genuinely nice guy but he should take a note from the Tasca family and realize that people have families and holidays and Sundays are important to these families. Do not get me wrong it is not just Chambers but too many of these big auto groups have totally thrown away any value to family and that is a shame in todays society.

Now for my buying experience, I purchased a vehicle from one of the luxury stores in the Chambers group and all I will say is what a nightmare, I should have ran but I did not. I HAVE NEVER seen in my life what I witnessed at this dealership, the GM was in the middle of the showroom swearing and screaming at one of the sales people to "get the fuck out". I was absolutely shocked by this and my sales person was beyond embarrassed, and I did feel bad for it was not their fault. I went about my purchase and a couple months ago went back into the dealership for service and what do you know, the same GM swearing at a customer to "GET THE FUCK OUT". It seems this is the extent of his vocabulary, I assure you I will never set foot into that location again had I been that customer I would have knocked the GM out. I am not sure why herb would surround himself with this type of person but once again it must come down to money. I guess the "get the fuck out" guy must be a great GM for him for I Have found out he has been with Herb for years. I assure you that you would NEVER experience that type of behavior with the Boch, Balise or Inskip auto dealers. I could go on for hours but what's the use things will never change just felt the need to warm the public, before buying from Herb try some of his competitors and then compare. Do your homework, and do not get sucked into that extra shit they try to sell you. lastly I think we all should not buy cars on Sunday's and holiday's so that we can get the employee's of these dealers some sense of life back.

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Mr. Morris

Thank you for that comment. I didn't read your entry before I wrote mine. I'm Mr. Morris. It is so true. Christian men who love the Lord have to almost sneak to church on Sunday and if they come in late they get read the riot act and are threatened with termination. Men with mouths to feed. Like the guy I had to pray with in the lunch room. It's good to see a customer who is sensitive enough to recognize that this is going on there. They tried to make me work like 3 17 hour days over one holiday. I told them "no". One of the days was my regular day off and I was taking it. They looked at me like I just kidnapped the Lindbergh baby. (I know I'm giving away my age but being over 50 is not a birth defect) Your comments are right on!!!

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Bob

I brought my car to Herb Chambers to be repaired after an accident; and after 90 days now they still can't fix it. They cannot get the power sliding door to close. They have replaced everything in the door three times and still nothing. I have called corporate five times and have never received a call back. Even when I tried to trade in the car, they tried to take advantage of me. They quoted me a price and when I went to sign the finance forms they tried to pull a fast one on me. They said that since they gave me such a good price on the new car, that I was not eligible for the 2.9 financing. If I wanted the special financing I would have to add $1500 to the price f the car. So I ended up walking out of the dealership. Now I cannot get any manager to call me back. The only person who has been any help was the service rep. He seems to understand my frustration. I finally had to get the Attorney General involved to try and resolve this issue.

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Anonymous

I bought my new 500 mercedes at flagship motors only to find out it had been damaged during transportation to the dealership.I drove around the parking lot to find that a company called Chips Away was spray painting it outdoors in a tent in the rear parking lot of the dealership.The temperature outside was less than 20 degrees.I called Lynnfield town hall and they told me that Herb Chambers does does not have an auto body permit and that he circumvents the law buy subcontracting it out companies like Chip's Away..Chips Away website boastfully claims they have never lost a law suit ..come to find out they are run by a couple of lawyers...had i known in advance of consummating the purchase of this vehicle that it was damaged behind my back,repaired behind my back in a "third world" tent i would have taken my business elsewhere..do not be fooled by the "state of the art" dealership buildings because your car could be the next to be repaired in a tent ,without any disclosure to you..this was an $85,000 car!!

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Anonymous

at herb chambers "we don't steal from you"we're just helping you unload your wallet"

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WTF

Today I went to Herb Chambers Honda in Westboro. I had the worst car buying experiences of our lives. The salesman under priced our trade in by $2500 of the Kelly Blue Book value. Beyond that I was pressured into buying a car without knowing what the APR would be...crazy! The salesman based my tentative monthly payment off of a "range of APRs" that he later divulged was around 9% which did not take into account my good credit. When I decided to leave the dealership the salesman told me I was cheap and would continue to be cheap the rest of my life. Overall this was a despicable experience and even if they do decide to give me the deal I wanted I will not purchase through them.

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Former HC Employee

Let me just start by saying that this site is somewhat of a legend in the Herb Chambers community, when i was working for the company at Honda in westborough we were threatened with our jobs if we were discovered to have even gone on this website. I have to say that this is an impressive thing to see that so many people have had issues with the company and been treated so rudely. Rest assured though what goes on behind the closed doors in the sales office is much different than what those bright smiling faces on the showroom present. I have seen first hand how people are really treated in the auto world. This was the first job in a dealership for me and most definately the last. I was disgusted at how ignorant and rude the salesman and managers were. Watching the sales guys come in laughing and bragging about how they just tricked so and so into buying their new honda for $xxx over msrp, and how the guys would make crude comment after another when an attractive woman would come in. But what made me the most sick was the racism that went on there how every single person right up to the sales managers including Mike Kelley, Gregg Vitello would refer to the Indian or other Arabic Customers as "Butt-as's" (refering to a phrase they would often say) and mocking their accents making fun of them in the backrooms. This was rediculous I could not beleive that this was allowed and tolerated. I thought this was something that was only going on at my dealership but after going through training and seeing the other dealerships it was no different. The unprofessionalism within that company is horrible. I could go on and on about the shum in the backrooms of Herb Chambers dealerships, not to mention i even purchased a vehicle through the company and it was a complete nightmare! I even worked there iand it was a mess, they tried to rape me on pricing tack on these extar b.s. fees like I didnt know what was going on, I didnt even get a set of spare keys they told me I would have to pay for them. But anyway thats a whole different story I may post that one some other day, but bottom line is 90% of the people who work in sales at this company are not your friend, that smile is fake, and yes they are taking advantage of you and making fun of you in the back room, so whatever car you buying dont buy from Herb Chambers they are sleezy people, and p.s. do ALL of your home work before buying a car find out the invoice and the net pricing and fight it to the penny because there is plenty of room to play and they will milk you for every dime!

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Car-buffed

I just found this site----it's "GREAT"---nutty customers,nutty employees,it's
some of the funniest reading I've ever seen.

After saying that, I too woud like to share.

I recently went to Braintree Ford to purchase a Mustang GT.I had the pleasure
of meeting BOZO THE CLOWN,better know as Scott Lewis.

Mr. Lewis is the GM---I call him BOZO not only for his looks,which are very
close to the real BOZO,but for the way he destroyed the wonderful feeling I had
about purchasing my dream car.

I can't explain how aloof this man is-----he really thinks he's important--he's a car salesman for god sake.He gets paid alot of money and he ruined what could have been a sale.I could spend hours explaining what it was like--
like so many of you have--but it is easier to say,I WON'T BE GOING BACK THERE AGAIN------------EVER.

Thanks for listening,
Car-buffed

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Steve

I recently checked into purchasing a pre-owned vehicle from Herb Chambers Saturn of Warwick and I must say, I have seen some badly run businesses in my time, but this places takes it to a whole new low. First things first, my salesperson Bob pretty much tried to bully me into buying a vehicle which I was not the least bit interested in. I believe the term "grinding" could be used to describe his sales tactics, boring me to death with non-stop double talk and nonsense in the most monotone voice I have ever heard. After suffering through several hours of his torment, I was directed to speak with the general manager, who seemed more like he couldn't even hold a job at Burger King, much less manage a multi-million dollar dealership. I found myself wondering if he had wandered in from the local methadone clinic or perhaps escaped from a mental institute. As he stared at me blankly with his bloodshot eyes and stuttered incoherently I felt as if my attempt at purchasing a vehicle was too bothersome for him to worry about. I was utterly disgusted by my experience and instead purchased a vehicle from Flood Ford a few miles down the road and was very pleased with the treatment they give to their customers.

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jim

Herb Chambers Dodge-Danvers
After being jerked around by the nasty little service manager on a Saturday morning after 3 hours, I walked up the the General Manager who was holding his obnoxious sales rah rah with live customers in the store buying and them chanting like Tony Robert rejects. After being shood away twicw by his sargeant, I walked up, interupted him and demanded service. He got and roarewd at the top of his lungs in the dealership "OK FUCKING RUDE CUSTOMER, LETS GO WIPE YOUR HINEY.

If I knew there was no chance of getting arreested, I would have pounded this nasty little immature boy into the ground. I will NEVER EVER buy at Herb Chambers again.

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SaabGuy

I am the Saab buyer who took his business elsewhere. My Herb Chambers experience can be told in greater light at a later date, as I am still entwined in a battle over recouping my deposit. Come to think of it, I need to call MasterCard right now!

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Jay

That's just so freaking awesome! Hail, the power of "some guy on the internet"!!

Well, FYI to Herb Chambers Infiniti:

Anthony is not just "some guy"...

and It's all about karma, baby!!!!

your brother jay

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Anonymous

Herb Chambers is a great place to do business. I've never had a problem after purchasing 8 vehicles from 8 different dealerships in the chain.

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customer

Some Herb Chambers are better than others - I just wish Mr. Chambers [himself] were aware of the goings on... Cheers to you Internet Guy. Your word is a strong one and heard crystal clear. Im in process of a couple issues myself otherwise i'd elaborate. Until then - know your words were a relief, in that I know Im not the only one.

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loren

i had similar problems with them after i bought my car and was lied to several times. happy to see their BS is finally effecting their reputation.

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Anonymous

I did not purchase a car at Herb Chambers but I was recently lied to and harrassed (called at 10:00pm) by an internet sales person. She insisted that I could be in the car I wanted for the price I said I wanted. I made an "appointment" which she told me was necessary. When I showed up, not only was the person I set the appointment with not there, but there were no available sales people to assit me, (so much for the appointment). That didn't upset me but when they told me they couldn't even come close to the price she quoted me, I went nuts. They would do absolutely nothing to accommodate me.

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Kathy Arnold

I am very dissapointed in Herb Chambers Ford in Westboro Ma. My husband and I went in looking for a used truck. The salesman was very nice and helpful
we found a truck that we liked, signed papers on it on the next day, and a week later we are still waiting to pick the truck up. The service department keeps coming up with excuses, we have to order another part, we're still waiting for the part to come in.
I will never send anyone to a Herb Chambers Dealership, and subject them to the BS that we are going through.

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Rui Gama

I too have had issues with those people. And they lost a sure sale because of that. While negociating the purchase of a dodge minivan, an offensive sales manager came to me with a monthly payment. When I asked for the interest rate, he told me the bank didn't release that info. This even after I informed him that to be illegal (truth in lending), he kept repeating it. It was a young kid with an obvious used car attitude. I bet Herby would love to know his sales people are losing sales left and right because of their attitude, but their corporate web site does not list any phone number at all. This way I can help other people not to shop at Herb Chambers Chrysler and Dodge of Milbury.

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Kara

I just purchased my seventh car from the Herb Chambers group... Nothing but a pleasant experience.. that man is probablly one of the most successfull business people in the automotive industry (Nation wide) ... When you own a ton of dealerships like that you're bound to sometimes have some issues some where.. He can't be everywhere at once.. But i DO know that sending a letter directly to him does WONDERS!!! He truly does care...

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Anonymous

My friend works for Herb Chambers Boston and I will tell you that he would never perpetrate such acts upon someone. He is dedicated to his work, as are the rest of his co-workers there, you guys found a couple of bad apples in the midst of what really is a great workforce for herb chambers. I'm sorry for your bad experience, it sux when people f*ck you over, but there are somewhere like 42 herb chambers dealerships across the northeast with thousands of employees spread throughout, with those numbers, youre bound to run into a few jerks. You deserve to be mad for what happened but dont count out all of herb chambers people, because as a whole, they are a great company that does great work.

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Joanne Start

I recently bought a car at Herb Chambers of Auburn, the price was agreed upon by sales person, sales manager and myself as the highest that I would go. After leaving the finance dept I came home, was told I would get copies of the paper work, but hadn't as of that time, but was still believing that my car was costing me what I had agreed on. When I picked up the car and got the paper work home and read it, I was floored, immediately called the finance with no return call. Have called the company, and various other places that I felt would help with delemma. The last call was from the Customer Relations Manager, who was referring it to the District Manager who has yet to make the effort. More than likely the car will repossessed as I am only going to pay the price I agreed to. So add my name to your list of disappointed persons, and wish me luck.

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Joanne Start

I recently bought a car at Herb Chambers of Auburn, the price was agreed upon by sales person, sales manager and myself as the highest that I would go. After leaving the finance dept I came home, was told I would get copies of the paper work, but hadn't as of that time, but was still believing that my car was costing me what I had agreed on. When I picked up the car and got the paper work home and read it, I was floored, immediately called the finance with no return call. Have called the company, and various other places that I felt would help with delemma. The last call was from the Customer Relations Manager, who was referring it to the District Manager who has yet to make the effort. More than likely the car will repossessed as I am only going to pay the price I agreed to. So add my name to your list of disappointed persons, and wish me luck.

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A HAPPY HERB EMPLOYEE

AS AN EMPLOYEE FOR HERB CHAMBERS-LET ME SET THE RECORD STRAIGHT-WE AT DEALERSHIPS DO NOT RIP PEOPLE OFF-YOU(THE CUSTOMER)SHOULD READ THE PAPERWORK,ASK QUESTIONS BUT NOOOOOOOOO!!!! YOU ARE SO WRAPPED UP IN THE EXCITEMENT OF BUYING A NEW CAR YOU DON'T STOP TO READ THE FINE PRINT. PEOPLE WILL ALWAYS HAVE HORROR STORIES-IT COMES WITH THE BUSINESS....BUT TAKE A GOOD LOOK IN THE MIRROR. MOST OT THE PROBLEM IS YOUR OWN IGNORANCE....AS FOR YOUR SERVICE PROBLEM-YOU ARE AN IDIOT-SIMPLY PUT-YOU HAVE VERY LITTLE KNOWLEDGE OF HOW CARS WORK,NEXT TIME TAKE YOUR CAR TO SOME GARAGE AND HAVE THEM REPLACE YOUR TRANNY FLUID WITH THE WRONG TYPE SO THAT AFTER YOU DESTROY YOUR TRANSMISSION YOU CAN COME BACK TO THE DEALERSHIP WITH YOUR LITTLE TAIL BETWEEN YOUR LEGS BEGGING FOR GOODWILL ASSISTANCE! GROW UP LOOOOOSER-GET A LIFE,STOP BEING CHEAP,AND QUIT SPREADING LIES. I WILL CONTINUE TO PROVIDE EXCELLENT SERVICE TO NORMAL CUSTOMERS-WACKOS LIKE YOU SHOULD BE BANNED FROM BREEDING...OH AND BY THE WAY H.C INFINITI HAS ONE OF THE HIGHEST SATISFACTION RATINGS IN THE U.S. YOU WILL ALWAYS HAVE ISSUES SERVICING YOUR CAR AT ANY DEALERSHIP BECAUSE OF YOUR STUPIDITY. (WHAT I'M TRYING TO SAY IS THAT THE SERVICE ADVISOR WILL ALWAYS REALIZE YOU'RE A DICK AND WILL PROBABLY NEVER WANT TO HELP YOU WITH ANYTHING-THAT'S KARMA MY FRIEND.)

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Wheeler

My husband bought a used Jeep Celebrity at Herb Chambers in Auburn, MA. He too signed the papers, took them home, read them, and was floored at the rate. Called to no avail. But here is the kicker, he paid a handsome down payment, and a trade-in and its been a month and he still doesn't have his Used Jeep he purchased. The give him BS and runaround that the title isn't in, and he is now forced to pay on a car he doesn't have. Is that legal someone???? My daughter had a bad experience at Chambers in Westboro. They took her $50 deposit, she bought the car, financed herself, and still haven't given her her $50 deposit back - this was two months ago. So this happens frequently at all Herb Chambers dealerships...real bad place - would never recommend to anyone!!!!! We still don't know what to do about NO CAR we paid for in our case!!!!

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MIKE

I work for the Herb Chambers Co's as well, I;ve been in the business for 12 years and with Herb for the past 8. Most employees are in this business because we like people and like to HELP people. We, the employees work very hard and incure lots and lots of stress helping people on an every day basis 9 times out of 10 the client is either very difficult or unreasonable and it is our job to change this client and earn their trust and business. The problems and the nasty clients come our way if we like it or not, the employees have to make the best of the situations and make the best decision for the client and the specific department and store we work for. The majority of employess in this business are paid based on customer satisfaction levels and if we dont hit certain criteria we dont get paid our highest potential. Believe me when I tell you the employees do whatever it takes to a certain level of abuse from clients to make them happy and hope for a good survey score, the employees and the employees family depends on it. Out of the tens of thousands and at this point in Herbs hugely successful run at this point hundreds of thousands, a very very small percentage of customers are dissatisfied and it is usually due to the clients unreasonable requests or self inflicted issues that put the staff at the dealership in a bad position. The Herb Chambers Co's are a strong and fair company to work for the automotive industry in general has a very high turnover rate due to the amount of stress an individual goes through when helping people and the demands of the clients due to the amount of money they spend on vehicles. the Herb Chambers Co's have a very low turnover rate compared to industry standards, the reason for this is because we are compensated very well for our efforts, Herb makes it worth our while to do a good job and make every effort to satisfy the customer. Herb did not build his empire with the attitude to screw the client and this reflects right down the the personel sweeping the lots. Sometimes an individual needs to look inward. M.R

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Randall

Does anyone else find it a bit funny that these "Herb Chambers" employees: a. write like eight year olds and b. seem to have a "blame the customer" approach? Give me a break.

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Rui Gama Sucks

Rui you foreign scumbag, maybe if you gave the sales manager a chance to explain himself instead of arguing like an idiot, you would have received the answer you required. They could not give you an interest rate because they didn't send any information to a bank! Maybe in Portugal or whatever third world country you come from they just pull rates out of their ass, but here we have to actually send info to a bank first. Oh and you wife is ugly.

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Anonymous

If you, the unsatisfied customers of Herb Chambers, ever saw yourselves on TV taped by hidden camera, you would ALL be absolutely horrified and deny to your friends family that who they saw was in fact you. If we, the American public saw you we would laugh endlessly ridicule you on the street if we saw you. Alas, we donât have the honor of watching you all act like fools. You should all be ashamed you act the way you do in public in front of people who do nothing by try to help you select your next vehicle. For those who come in acting civil, I can assure you sales people feel what you are going through and bend over backwards to help at Herb Chambers. I have recently purchased my 11th vehicle from Herb Chambers and every time I have the short, distinct pleasure of watching at least one of you bitch or moan about forces out of Herb Chamberâs dealerships control. Listen, if you donât like your 11% interest rate, PAY YOUR BILLS ONTIME! If you cant afford a $400, $600, $900 payment per month, BUY A CHEAPER VEHICLE OR SAVE MORE. But, I Digress- It is awful fun for everyone else who doesnât work there who has the distinct privilege of watching you act like a baby. Didnât your mother teach you manners? Grow up. Or donât.

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LD

I am an employee of Herb Chambers. I actually work at the store where the Infiniti service problem occured with Anthony. I had worked in the Infiniti and Honda service department for over a year and I now work in the Honda sales department. No big name dealership in this country, including Herb Chambers, benefit from lying to customers about sales or service. The service advisors nor the technicians make more money by making up false problems with your vehicle. All of our employees get compensated very generously. This store is one of the highest in the country for customer service satisfaction. And when you are dealing with something as detailed as selling or servicing a vehicle, you have to understand that there are several things that can go wrong. 95% of the time things go great, the 5% that doens't always go smooth, we do our best to make it right. So I hope everyone who has had a bad experience, or has heard from someone who has, would give Herb Chambers another chance. And keep in mind we sell over 40,000 cars a year and service even more than that. Out of those thousands, most walk away very happy...

LD -HC BOSTON

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bill boss

Herb chambers dealership in Milbury, Mass., has a dishonest salesman named Jared Finch, as he identified himself to me over the phone when he set up an appointment with me on Feb. 18th 2007 at 1pm. I had dutifully filled out their online form under the vehicle that I wanted to try out for their big George Washington sale. Spelled out exactly what I had to trade and at the bottom of their form there is a bid box. Jared (if thats his real name) called me and I informed him that I lived over 55 miles away and did not want to waste the long trip if my bid and trade in, were not sufficient to buy the car if all vehicles were as stated. Not only was the car not there, but the sales manager said "At least lets put the numbers together so that we are all on the same page." Instead of the $ 3500. difference that Mr Finch said was "No problem" They wanted over $7,500. The long 55 mile trip home left me with the attitude that whatever dealership Mr Chambers owns, I will have nothing to do with them as these people who work for him are an unscruplious bunch to say the least. I wonder if he condones their lack of character and ethics. My wife (66) and I (74) are both Very Senior citizens an feel we have been taken advantage of.

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Anonymous

LD, how long have you been working for that Herb Chambers? Would you be interested in learning things that it sounds like you're completely unaware of that go on at your place of employment?

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LD

I've been here almost 2 years. What is it that I am unaware of?....Whatever it is, it goes on in every dealership in the country. We don't try to set ourselves apart by practicing bad business.

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ki

I am not planning to purchase a vehicle right at this time, yet I have to admit that reading this comments is quite disturbing, and yes the Herb Employees sound very rude and unpolite, that is a shame, remember,the customer is always right, that is the way you build a seccessfull business. Good Luck to the Herb employees and the future buyers.

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anonymous

Has any one ever sued Herb Chambers over the lemon law? did you win?

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LaFlash

I've been with the company for over 6 years now.
We are not here to fight and argue with the clients that come in our doors! How does that benefit us? True sometimes things don't go as smoothly as we all want them to go. However we do whatever we can to make the client happy,our very livehoods depend on repeat business. I believe we go above and beyond the call of duty to make EVERYONE happy. It sometimes astonishes me exactly how far we will go to make the customer happy. I wish every business went as far to make their clients happy. I can think of many times I have been dissatisfied with the services I recieved from companies I have done business with. For instance I recently got married and I was very dissatisfied with the company who did our photography. First when I called to pay over the phone the woman there was more interested in discussing with her coworkers the events that had happened the previous night while I sat on the phone waiting for her to finish then she calls me days later to inquire as to when I was going to pay for it. Hello I already did she misplaced the receipt in the midst of her conversation with her co-workers. Then the photographer did not care about how we wanted our photos done there were some things in the background that we wanted removed before he took the pics he ignored us then Eight months later when we finally got our pics we had to pay to have the items removed from the pics. We got the pics and thanks it looks like someone cut them out and stuck them to a yellow background what did I get for my inconvenience,NOTHING I had to pay for the pics that were "fixed" and I had to wait eight months for them! That is not the case with the Herb Chambers Companies Satisfaction is Herb's number one concern,in my opinion and our company will do whatever we can to make the client happy no matter what the cost. Many of our Dealers have the highest satisfaction scores in the Country. A new vehicle purchase to most people is the second biggest purchase they'll make right next to purchasing a home. Ever go into a realtors office and expect for them to give you all the info you need to make a conscience decision in five minutes? Honestly give us a little time were giving you ours. As far as interest rates are concerned we use over thirty different lending institutions we don't know what your rates going to be until we've come to an agreement and have shopped the banks,but I can tell you this you'll know what it is before you sign your bank contract and if for some reason you can get a better rate,go ahead but we can normally beat or match any credit unions rate. Have a little patience were not here to rip you off were here to help you find the right vehicle at the right price! I was brought up to believe that you should treat every person you meet with the same courtesy as you would like to be treated with. I wish everyone had this same philosiphy! Simply put we want everyone to be satisfied but if you act like an animal chances are you'll be treated like one. We try to look past that and try to think that your not really an animal that its just sometype of defensive reaction or is it? I know for a fact that if you act like a rational person your concern will be addressed no matter what the cost. As for waiting for a vehicle do to a Title issue. It's not us its the state that requires that the dealer have the title before delivery of a vehicle. Most people still have loans on there vehicles when they trade them in for a new one and occasionally someone is interested in something that just came in on trade. We sell it then when we go to get the car registered theres no title we want you to take delivery of your new vehicle as badly as you do,however in this case it's in the hands of the bank who has the title as to how long it takes to get to us. True we should know if the title is in or not but guess what we're human and sometimes we make mistakes or overlook little things. I do know however that if this instance comes up we will gladly pay for a rental vehicle so your not without a vehicle as I said we want you happy.
I can only say that whoever had this issue must have been an animal and refused our offer to provide them with another vehicle for transportation in the meantime. As for service
Sometimes parts need to be ordered and sometimes when they come in it's not the right part, what does service have to gain by lying to the client as to the wait for parts or work that needs to be performed on there vehicle. We are the Herb Chambers Companies we service hundreds of thousands of vehicles each year,we don't need to nickel and dime you. One of the first things I was told when I started was to NEVER LIE to the client if they ask you a question and you don't know the answer simply tell them you don't know,lying comes back to bite you in the rear so don't do it.
Do unto others as you would do unto yourself!
True sometimes you get a bad apple in the bunch but thats not a good excuse just know that these bad apples are quickly disposed of and they probably now work at the dealer down the street or at Midas or Jiffy Lube because they don't make the cut!

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brian cobb

excellant service in sales-3/29/2007

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Anon

Wow, the Herb Chambers employee posts are doing Herb Chambers more damage than the ticked-off customers.. Hilarious.

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Frankie

I am buying a CRV from the Boston Herb Chambers, they promise to deliver the vehicle in 2 weeks, now they told me the car is still on a ship?

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Mark

Without a doubt, Herb Chambers Infiniti is the most despicable, dishonest, unprofessional, bunch of meathead high school dropouts that I have ever encountered. DO NOT USE THEM FOR SERVICE. YOU WILL REGRET IT.

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Anonymous

I'm surprised that nobody has had anything to say regarding Herb Chambers Hyundai and Herb Chambers Mitsubishi Car Dealership in Hartford, Connecticut being cited and forced to pay $35,000.00 in fines for advertising policies. Fact of record, check Hartford Courant news article dated Jul 14, 1993. There were also other issues regarding their business practices. The dealership was ultimately sold as a direct result of a tremendous amount of bad press which caused sales to decline to a financially devastating low.
It would appear that they are still employing the same tactics regarding financing the sales of vehicles. Maybe the laws in Massachusetts regarding this behavior are more tolerant than in the State of Connecticut. Also seems that a number of people are complaining about the same issues (loan misrepresentations). Judging by the content of the copy written by employees of the Chambers dealerships, one would have to question the level of their intellect, but then they are not working at a car dealership because they have PhDâs in Rocket Science.
The negative connotation attached to the title âCar Salesmenâ has evolved for a reason, it surely wasnât for good ethical practices.

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Fly on the wall

I have been the auto business for almost 30 years and in that time, I have never heard anything postive about the Herb Chambers Company. Now he is buying the auto group I work for and no one is really looking foward to working for him. Our company tried to please (and hopefully did) everyone who walked thru the door. Everyone knew what the interest rate was, everyone got a title with their used car, you don't own the car unless you have the title and salesmen should know better. We got alot of repeat business and referrals because we went out of our way. Now Herb Chambers is buying us, will my company remain the same ?. Hey Herb, how's your new Bently, want some more money off ?.

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Beth

I recently purchased a used car from Herb Chambers Ford in Westboro. And I can say with all certainty that I will never go to another HC dealership again. In addition, I am telling everyone I know to save them the issues I had. These people totally wasted my time on several occasions. And they were also a bunch of liers. I have bought cars from other dealerships before and never had such dishonest sales people. I wanted to walk away from the sale at several different points. But I had given them a deposit, I knew that I would never get it back.
Before I went to the Ford dealership, I had been to the Jeep one in Millbury. They were just as bad. But luckily I had figured it out before I put down a deposit.
I guess the Westboro dealership is just better at BSing people that the Millbury one.

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Anonymous